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Returns & Exchanges

RETURNS & EXCHANGE POLICY

Jomie Bikini accepts exchanges only.

We will happily exchange any items sold at regular price provided they are unworn, unmarked, unwashed and in original condition with all garment tags attached and sanitary hygiene liner still intact. 

We do not offer store credits or refunds, so please choose your swimwear carefully. Our policy is an Exchange Only Policy.

Our returns and exchange policy lasts 7 days after the order has been confirmed delivery. If 7 days have gone by since the order has been delivered, unfortunately we can’t offer you an exchange.

 

SALE ITEMS

Only regular priced items may be returned and exchanged. Unfortunately all items discounted, purchased on sale or using a promotional code are final sale and cannot be exchanged or returned.

  

FAULTY ITEMS & INCORRECT ORDER

We check every item before they are shipped. However, in the unlikely event that you receive an item that is faulty or damaged, or an incorrect order, please contact us at hello@jomiebikini.com within 7 days of receiving and we will organize a replacement for you.

If an item is faulty and there is no suitable replacement, you may be refunded. 

If you have received an incorrect order or faulty merchandise, any shipping charges you paid will be refunded.

Please note that if you wear the received incorrect order or faulty merchandise this voids any exchange. 

 

RETURNS & EXCHANGE CONDITIONS

We only accept returns and exchange if the following conditions are met:
  • Item/s must be unworn (aside from fitting), unused, unmarked, unwashed and in the same original condition that you received it.
  • Item/s must also be in the original packaging with all garment tags attached and sanitary hygiene liner still intact.
  • Underwear must be worn when trying on items.
Jomie Bikini reserves the right to refuse the package and/or return the item(s) back to the sender at the sender’s cost, should the merchandise not abide by this policy. 

There are certain situations where exchanges are deemed void:
  • Any item not in its original condition, is damaged, altered or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.

 

HOW TO EXCHANGE

Contact us at hello@jomiebikini.com within 7 days of receiving the merchandise. Please be sure to include your Order Number, and exchange reason in this email. Once your return request has been approved, we will advise you further on how to complete your return.

  

Note: Jomie Bikini does not cover any exchange shipping costs. Customers are responsible for all exchange shipping and handling charges.

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